InkEdibles Expert Support Packages

Remote Personalized Assistance for InkEdibles® Equipment

Our expert support services are tailored for InkEdibles customers who have purchased equipment and are seeking continued assistance beyond the included warranty or onboarding period. Whether you need a refresher course, help with printer maintenance, troubleshooting, or advanced guidance for your InkEdibles® edible ink printer and accessories, we offer flexible remote support options to keep your production running smoothly.

Note: Support packages are non-refundable and time-limited (see expiration details below).

1-Hour Remote Expert Support

Best for Quick Troubleshooting or Maintenance Consults

Get 1 hour of dedicated, remote assistance from our food-printing experts. Support is provided in convenient 30-minute session increments and is ideal for technical troubleshooting, edible ink setup guidance, or general equipment help.

Includes:

• 1 hour of personalized phone or video support (booked in 30-minute sessions)
• Support expires 1 month after purchase

3-Hour Remote Expert Support

Ideal for More In-Depth Training or Complex Issues

This package gives you 3 hours of guided help - perfect for software updates, edible image alignment, design prep assistance, or multi-device configurations.

Includes:

• 3 hours of phone or video support (booked in 30-minute sessions)
• Support expires 1 month after purchase

1-Month Support Package

Unlimited Email Support + Phone Sessions

Designed for businesses getting started with a new printer or requiring consistent access to expert help. You'll receive unlimited email support for one full month, plus up to 4 hours of personalized phone support.

Includes:

• Unlimited email support for 1 month
• 4 hours of phone/video support (booked in 30-minute sessions)
• Support expires 1 month after purchase
• Unused time does not roll over

3-Month Support Package

Ongoing Guidance for Continuous Operation

Get peace of mind with our 3-month support plan - ideal for customers scaling their operations or requiring consistent expert access. You'll receive unlimited email support, along with up to 6 hours of scheduled phone or video assistance.

Includes:

• Unlimited email support for 3 months
• 6 hours of phone/video support (booked in 30-minute sessions)
• Support expires 3 months after purchase
• Unused time does not roll over